Customer service

Our Customer Service department is at your disposal for any question related to Scalpers.

Frequently Asked Questions

SHIPPING COSTS AND DELIVERY TIME OF MY ORDER

-FREE delivery for orders with a cost of 90€ or more.

Europe Zone 1: For smaller orders the standard shipping costs apply 12€.

Europe Zone 2: For smaller orders the standard shipping costs apply 25€.

Europe Zone 3: For smaller orders the standard shipping costs apply 40€.

Slovakia: For smaller orders the standard shipping costs apply 19,95€.

Other Europe Zones: For smaller orders the standard shipping costs apply 55€.

-FREE delivery for orders with a cost of 70€ or more.

Europe Zone 4: For smaller orders the standard shipping costs apply 6,95€.

*Europe Zone 1: Denmark, Finland, Greece, Ireland, Sweden.

*Europe Zone 2: Gibraltar, Jersey, Liechtenstein, Norway, San Marino, Switzerland

*Europe Zone 3: Slovakia, Slovenia, Hungary, Poland, Czech Republic, Estonia, Latvia, Lithuania, Malta, Cyprus.

*Europe Zone 4: Italy, Netherlands, Austria, Luxembourg.

*Other Europe Zones: Bosnia and Herzegovina, Bulgaria, Croatia, Northern Macedonia, Romania, Serbia, Turkey.

The order will be delivered within approximately 3 to 5 working days from the confirmation of the order. This period may be longer in periods of sales, Black Friday or specific promotions.

Check the status of my order

From your profile if you access the section "My orders" you can check the status of your order. When the order leaves the logistics centre, its status will be "fullfilled" and you will receive a confirmation e-mail.

RETURN TIME

You have 30 calendar days from receiving your order to return it. The product must be returned in the same conditions in which it was received; correctly labeled and with no apparent signs of use. Scalpers reserves the right not to accept any item that is not in perfect condition. To exchange your item for a different size you have to process a return and place a new order **Purchases made from Black Friday (25th November at 7pm) have an extended return period until 10th January.

RETURN CONDITIONS

In order for us to accept a return, the items must be in perfect condition, with the exterior and interior labels still attached, as well as the original packaging. It is only possible to process returns of products that are bought via the online shop.We do not accept returns or exchanges of underwear such as socks or boxers, nor “wardrobing”. If you wish to return a product purchased as part of a promotion when you buy one or more items, Scalpers will refund the cost of the product, deducting the relevant offer. If the promotion is a gift item, the customer should include the gift item together with the product for return.

If you prefer to make an online return you can do so through our returns section: Click here: Returns

When creating the request you will have to select the items you want to return and indicate the reason. If you choose "Change of size" you will have to write in the box "Customer notes" the size you want to receive. This request does not imply a reservation. If we do not have availability of the indicated size, you will be informed and the refund will be made. Once you have sent the request, you will receive an email in which you will be shown different options to finish the process.

Follow the steps below for online returns.

Step 1. Place the items you wish to return in a box, alongside the delivery receipt. If you do not have this receipt, you can also print the order confirmation email, or if you are registered you can find the order confirmation in “My Account”. Do not forget to include one of these receipts with the item you wish to return. If we do not have one of them, it will be impossible to identify you and successfully offer you a refund.

Step 2. Take the parcel to a post office or mailing centre and request proof of purchase. You must retain the proof of purchase until you receive the requested refund. Unfortunately, we can only offer a refund for returns if we receive the proof of postage. Give the courier the correctly sealed and packaged item.

Step 3: Send your order to the following address:

SCALPERS FASHION, S.L.
P.I. La Isla
C/ Rio Viejo, 50
41700 Dos Hermanas
Sevilla

Step 4. Refund: Once your item arrives at our central warehouse, the Customer Service department will be in contact with you to confirm the refund. Refunds take approximately 15 days. Please note this may take longer at Christmas or during the sales.

How can I pay for my order?

The payment methods supported by our website are:

American express , Apple pay , Google pay , Maestro , Master , Paypal , Shopify pay & Visa

How can I request an invoice for my order?

To request an invoice for your order, please contact us using the form by selecting the payment and invoicing section beforehand. If you prefer, you can also call us on +34 955440707.Customer service hours are from Monday to Friday from 9:00h to 18:00h.

Contact

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If you prefer, you can also call us on+34 955440707. Customer service hours are from Monday to Friday from 9:00h to 18:00h.

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