Orders within the European Union are delivered within approximately 2-5 working days from the order confirmation.

Delivery is FREE for orders with a cost of €70. For orders with a total cost of less than €70, standard delivery charges for the European Union will be charged :

Shipping to Europe Zone 1 : 12€

Shipping to Europe Zone 2 : 25€

Shipping to Europe Zone 3 : 40€

Shipping to Europe Zone 4: 3,95€ *Delivery is FREE for orders with a cost of 50€ or more. Returns are also FREE

Shipping to Slovakia : 19,95€

Shipping to Other Europe Zones : 55€

*Europe Zone 1: Denmark, Finland, Greece, Ireland, Sweden.

*Europe Zone 2: Gibraltar, Jersey, Liechtenstein, Norway, San Marino, Switzerland.

*Europe Zone 3: Slovenia, Hungary, Poland, Czech Republic, Estonia, Latvia, Lithuania, Malta, Cyprus.

*Europe Zone 4: Italy, Netherlands, Luxembourg.

*Others Europe Zones: Bosnia and Herzegovina, Bulgaria, Croatia, Northern Macedonia, Romania, Serbia, Turkey.

 
*International shipping. Customs costs will be assumed by the customer.

You will receive various notifications via email during the shipping process. If you have an account, you can use “My orders” if you wish to find out the status of your order. You will receive the tracking number as soon as your order leaves our warehouse, making it easier to follow your parcel.

Once the payment has been completed, you will receive a confirmation email containing the order details. If you do not receive this email, you should contact our customer services department at the form on the contact page

The delivery country must also coincide with the store from which you are purchasing. In the top right-hand corner of the webpage, you can change the store for purchases with a delivery address outside Spain.

Deliveries to non-EU countries will be subject to additional customs and/or import charges in addition to the total order cost. The charges are to be paid by the order recipient.

If you have a Scalpers promotional code, you will be able to enter it before completing your order, on the “Order Summary” page. Enter the promotional code and click ‘Apply discount code’. If the discount code is valid, the discount will be applied in the order summary.

Scalpers promotions (discount codes) are limited to one per person and per online order. Promotional codes cannot be combined. In the case of returns or exchanges, the value of the coupon will not be returned. The coupon cannot be exchanged for money.

Debit or credit cards issued by Spanish financial institutions supported by the secure payment platform provided by Redsys: Visa, MasterCard, Maestro, American express, Apple pay, Google pay, Shopify pay - PayPal - Bancontact - Ideal - Klarna

Select your country of residence from the list below to read the appropriate policy about the Klarna method payment:

-The Netherlands: https://cdn.klarna.com/1.0/shared/content/legal/terms/0/nl_nl/privacy

-Italy: https://cdn.klarna.com/1.0/shared/content/legal/terms/0/it_it/privacy

-Finland: https://cdn.klarna.com/1.0/shared/content/legal/terms/0/fi_fi/privacy

Once all the information provided has been confirmed as correct, payment of your order is made in real time via TPV Virtual/Paypal. calpers Fashion SL guarantees that all data relating to the payment method used will be treated with maximum security and confidentiality and that all sensitive information will be communicated as SSL encryption. SSL encryption guarantees secrecy through the use of encryption key dialog. Both the payment platforms used on the website and the company itself have adopted fraud prevention measures and controls. These controls consist of the analysis of the order characteristics and the way in which the payment method is used Occasionally, Scalpers Fashion SL may require you to provide specific details or additional information as a means by which to guarantee that the transaction is not fraudulent. The company reserves the right to cancel or amend the order if it is considered to be fraudulent, or in the event of failure to provide any additional information required to confirm that the order is genuine. The company reserves the right to cancel or amend the order if it is considered to be fraudulent, or in the event of failure to provide any additional information required to confirm that the order is genuine. Scalpers Fashion SL does not control nor does it accept liability for any damages that could be caused by the application of the anti-fraud policies or measures that are approved by the different suppliers or issuers of means of payment. For more information regarding the payment methods used on our website, you can use the following links: Paypal: https://www.paypal.com/es/webapps/mpp/ua/useragreement-full Redsys: http://www.redsys.es/ Paypal Redsys

In order for us to accept a return, the items must be in perfect condition, with the exterior and interior labels still attached, as well as the original packaging. It is only possible to process returns of products that are bought via the online shop.

We do not accept returns or exchanges of underwear such as socks or boxers, nor “wardrobing”.

If you wish to return a product purchased as part of a promotion when you buy one or more items, Scalpers will refund the cost of the product, deducting the relevant offer. If the promotion is a gift item, the customer should include the gift item together with the product for return.

If you need to make a return, access the following link: Returns.

You will have to complete the returns panel and once the request has been sent, you will receive an informative email on how to complete the process.
The customer has to pay for the return shipment, but we assume the cost of the size change.

You have 30 calendar days from receiving your order to return it. The product must be returned in the same conditions in which it was received; correctly labeled and with no apparent signs of use.  Scalpers reserves the right not to accept any item that is not in perfect condition. To exchange your item for a different size you have to process a return and place a new order

**Purchases made from Black Friday (23th November at 7pm) have an extended return period until 10th January.

If you do not want to return an item but want to exchange it for a different size, you can do so within 30 days.

Take the item and the document sent with the order, or confirmation email, to one of our stores. The items you wish to return will be sent to our offices in order for the refund to be processed using the same payment method used to make the purchase.

To process a return you have to send your original order to our central warehouse located in Seville. Customers are solely responsible for all shipping charges.

Follow the steps below for online returns.

Step 1. Place the items you wish to return in a box, alongside the delivery receipt. If you do not have this receipt, you can also print the order confirmation email, or if you are registered with www.scalpers.es/eu you can find the order confirmation in “My Account”. Do not forget to include one of these receipts with the item you wish to return. If we do not have one of them, it will be impossible to identify you and successfully offer you a refund

Step 2. Take the parcel to a post office or mailing centre and request proof of purchase. You must retain the proof of purchase until you receive the requested refund. Unfortunately, we can only offer a refund for returns if we receive the proof of postage. Give the courier the correctly sealed and packaged item.

Step 3: Send your order to the following address:

SCALPERS FASHION, S.L.

SCALPERS, Poligono Industrial El Cerro, C/ Herrería 18
41210 - Guillena
Sevilla (España)

Step 4. Refund: Once your item arrives at our central warehouse, the Customer Service department will be in contact with you to confirm the refund. Refunds take approximately 15 days. Please note this may take longer at Christmas or during the sales.

In Scalpers you can change the size of the same article. Remember that you cannot change the garment for a different one or for the same one in another colour.

We only accept the change of size of the same garment (reference and colour). If you prefer a refund, please contact customer service

If you do not want to return an item but want to exchange it for a different size, you can do so within 30 days:

At our stores. Remember that this service only allows you to change the size; you cannot change the colour or model.

You can also arrange to have the new size sent to your address. In order to do so, you will need to follow the aforementioned steps and state that the reason for returns is “Change size”, along with the correct size. Once we receive the return, the customer services department will be in contact with you to confirm that the new size has been sent out to you. This service does not incur delivery charges.

If you receive an incorrect or faulty item, please email us at the contact form page so that we can arrange your return and collection of the item for you free of charge. However, if you prefer to return the item to us, shipping costs will be at your expense.

You can register via the user menu by clicking Create an account. You only need to fill out the contact form.

As a registered user, you will be able to shop without needing to fill out your details each time. On your user profile, you can check the status of your orders at any time, as well as your purchase history.

We will also keep you up to date with news, updates and promotions, exclusively for registered users.https://en.eu.scalperscompany.com

The gift card (the Card) is the property of its issuer (hereinafter, SCALPERS), whose identity appears on the physical Card itself, with its holder being a mere depositary thereof.

The Card is available in the following formats:

Physical card for sale at the physical points of sale SCALPERS (SCALPERS Stores). Issuer holder SCALPERS FASHION S.L.

Physical card for sale on the website scalperscompany.com. Issuer holder SCALPERS FASHION S.L.

The Card can be obtained in our stores or in our web. The initial opening balance for the Card can be paid by using any payment method accepted at the Scalpers store but not by using another's gift card payment method.

These general terms and conditions of use govern the relationship between: SCALPERS FASHION S.L. and the purchaser of a Card when purchasing a Card in a SCALPERS Store or when a Card is used to purchase items for sale in a SCALPERS Store; The Card is at all times the property of the issuer of the Card (referred to in these terms and conditions as SCALPERS) who for Cards purchased from a SCALPERS Store. The Card can be used to purchase any item for sale in any of the SCALPERS Stores. The Card cannot be used in any other stores or countries or through scalperscompany.com

The balance on the Card shall not at any time be refunded, or exchanged for cash except

(i) in accordance with your legal rights, for example, in the event that the Card is defective, or not of satisfactory quality, at the time of purchase; or (ii) if the Card is unused, purchased in the United Kingdom and returned to SCALPERS: within 30 calendar days from the date of purchase in the case of a physical Card purchased at any SCALPERS Store in the country where it was bought.

Products purchased with the Card in SCALPERS stores are subject to the same exchange and returns policies as other items purchased in-store. Where appropriate, the refund of the value of the products purchased with the Card and which are to be returned, will be made as follows: By crediting the Card with the corresponding amount, as long as the Card still exists at the time of the return. With a voucher; the conditions are outlined in the following point, when for any reason, the Card does not exist at the time of the refund.

The Card can be used as many times and for as many purchases as the cardholder chooses until the total balance of the Card has been used up. After using the Card, the remaining balance on the Card available shall be the difference between the balance available prior to the purchase and the relevant amount used up in such purchase.

The remaining balance on the Card is shown: on the cash register receipt every time a purchase is made with the Card at a SCALPERS Store; The remaining balance of the Card may at any time be checked at a Scalpers Store. Unless evidence is given to the contrary, the balance of the Card shall be as stated on the cash register receipt in respect of the last purchase made with the Card. Where the purchase price is in excess of the available balance on the Card, the difference may be paid through any other payment method accepted at the relevant Scalpers Store.

The available balance will appear each time a purchase is made with the Card on the receipt, in case of purchase at one of the SCALPERS stores. It can be consulted in a box at any of our stores. Unless proven otherwise, the balance available on the Card at any time will be determined by the cash used in the SCALPERS stores.

Products purchased with the Card in SCALPERS stores are subject to the same exchange and returns policies as other items purchased in-store. Where appropriate, the refund of the value of the products purchased with the Card and which are to be returned, will be made as follows: By crediting the Card with the corresponding amount, as long as the Card still exists at the time of the return. With a voucher; the conditions are outlined in the following point, when for any reason, the Card does not exist at the time of the refund.

Vouchers issued by SCALPERS FASHION S.L., which will be issued in-store, in the event of a refund for products purchase in SCALPERS stores. The refund methods outlined in this section are essential prerequisites and are therefore considered expressly accepted with the acquisition and/or use of the Card.

The Card is a bearer instrument. Its holder shall be solely responsible for the use and custody of the Card. A damaged, altered or cancelled Card shall not be accepted as a method of payment by SCALPERS and SCALPERS shall not replace any Card that is lost, stolen or damaged except in accordance with your legal rights, for example, if the Card is defective, or not of satisfactory quality, at the time of delivery or in the case of a change of format of the Card.

The Card shall be valid for three years from the date of purchase, in respect of the physical Cards purchased at any SCALPERS Store. At the expiry of the validity period, the Card cannot be renewed, or used to purchase goods, nor shall any unused remaining balance in the Card be claimed.

GENERAL INFORMATION

Legal Name: Scalpers Fashion S.L. (hereinafter, “SCALPERS”).

Main activity: Retail sale of fashion, textile, clothing, and accessory products.

VAT Number: B-91304501.

Registry data: Seville’s Commercial Registry (Tomo 3746, Libro Sociedades, Folio 20, Sección 1ª, Hoja 53577).

Corporate Seat: Calle Isaac Newton nº 4, 6ª planta. Pabellón de Italia. 41092- Sevilla.

Contact: E-mail: the form on the contact page, Phone number: [+34955440707].

1. Purpose

The purpose of this document is to establish and regulate the rules of use as well as the safeguarding of data of the website https://en.eu.scalperscompany.com (hereinafter, the “Website”), which is to be understood as all the pages and the content there of belonging to Scalpers.

The use of this page, contracting of the services made available to users through such and any sales transactions carried out in our virtual shop all imply your full, unreserved acceptance of all the clauses and stipulations contained in these Terms and Conditions of Use and Sales Terms, for which reason you should be aware of the importance of reading them.

In any case, if you have not read and accepted these Terms and Conditions of Use and Sales Terms and/or do not agree with them and with the Privacy Policy, please do not place an order.

Moreover, the Website is exclusively meant to serve international transactions that do not involve countries for which Scalpers has designed an alternative specific website. If the delivery country coincides with any of the specific Scalpers websites shown in the top right-hand corner of the webpage, you must change the store to match your delivery address. Consequently, these T&C shall only apply in the absenceof a country-specific T&C policy.


2. Website content

Language

 [The language used by Scalpers on the Website will be English and Spanish, without detriment to the use of other national or autonomous languages to facilitate users' use and browsing thereof. Nonetheless, Scalpers shall not be liable for users'lack of understanding of the language of the website, nor for any consequences thereof.]

Accuracy of the information

Scalpers makes every effort within its means to offer the information contained on the website in a truthful manner with no typographical errors. However, due to the open nature of the Website and the possibility of errors in storage and transmission of digital information, we do not guarantee the accuracy and security of the information transmitted or obtained by means of this website, unless otherwise indicated expressly.

All product descriptions, information and materials shown on this website are provided"as is", with no express or implied guarantees on the same, except those legally established. To the extent permitted by law, we exclude all guarantees, except those that may not be excluded legitimately in favor of consumers and users (meaning that the provisions in this clause shall not affect your rights as a consumer and user).

It is understood that the goods are in conformity if they:

(i)    comply with the description given by us and possess the qualities that we have presented in this website,

(ii)    are fit for the purposes for which goods of the kind are normally used; and

(iii)  show the quality and performance which are normal in goods of the same type and which can reasonably be expected.

The products sold by Scalpers, especially artisan products, often have the characteristics of the natural materials used in manufacturing them. These characteristics, such as variations in grain, texture, knots, and color, may not be considered defects or damage. On the contrary, you must counton their presence and appreciate them. We select only products of the highest quality, but natural characteristics are inevitable and should be accepted as part of the individual appearance of the product.

Right to discontinue products

The inclusion of any product or service on the Site at any time does not imply or guarantee that these products or services will be available at any time. We reserve the right to discontinue any product at any time.

User’s behaviors

Scalpers does not authorize the undue use of this Website by intentionally introducing viruses, trojans, worms, or any other software or technologically damaging or harmful material. We expressly forbid any attempt to make unauthorized access to our website, the serveron which the site is hosted, or any server, computer or database related to the Scalpers website or its sub-domains. You undertake not to attack this Website through any attack of denial ofservice or an attack of distributed denial of service.

Failure to comply with this clause shall be considered an infraction as defined under the applicable regulations. Scalpers will reportany failure to comply with this to the corresponding authorities and will co-operate with them to determine the identity of the attacker.

1. Product availability

Scalpers devotes great effort to consistently meet users' demand for products. However, certain events out of SCALPERS’ control (e.g. human error, incidents in the IT systems) can lead to mismatches between the quantities of products shown in our Website and those actually available in our inventory. For this reason, customers shall bear in mind that any details regarding stock availability in the physical and online shops shown on our Website are offered asa mere guide and may not always reflect the real supply of Scalpers.

Total cancellation: In the event that one or more products of a placed order are unavailable, the customer will be informed as soon as this circumstance is detected and Scalpers will proceed to refund the cost of the unavailable product or products.

Partial cancellation: If one or more products of a placed order are unavailable, but the remaining products are available, the customer will be informed of the partial cancellation of its order via telephone or email. Partial cancellation of the order due to lack of availability does not entitle the customer to request the total cancellation of the order. If said partial cancellation should result in the customer’s wish to return the product(s) delivered, the instructions in the returns section should be followed.

Both in the event of a Total or Partial cancellation, Scalpers will refund the corresponding amount without undue delay and, in any case, within a period of 14 calendar days. The refund will be made using the same payment method used for purchase.

2. Formalization of purchases

Introduction

Any purchase entails the acceptance of these T&C.

Formalization of the purchase, ownership, and risk transfer

The transactions formalize upon the receipt by the customer of Scalpers’ confirmation e-mail containing the details of the purchase made and the risks of the products will be at the customer’s expense from the moment of their delivery. Moreover, the customer will acquire ownership of the products when Scalpers receives full payment of all amounts due in respect of the products, including shipping costs, or upon delivery, if delivery takes place at a later date.

Right to refuse placed orders

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders that are placed by or on the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change or cancel an order, we will attempt to notify you by contacting the email address and/or billing address/telephone number you provided at the time the order was placed. We reserve the right to limit or prohibit orders that, in our judgment, appear tobe placed by distributors, resellers or dealers.

3. Prices

General

Deliveries will be subject to any additional customs, import charges or taxes as applicable, inaddition to the total order cost. The charges are to be paid by the order recipient.

All the prices of the website exclude shipping costs, which will be added to the total amount due at checkout.

Cart

Products added to the basket will always reflect the most recent price shown on the product details page. This price may go up with respect to the price shown at the time the customer added the product to its basket. Therefore, the fact that the customer adds a product to its basket does not mean that he/she can buy it for the price shown at that time. On the other hand, it is also possible for the price of a product to go down after the customer has added it to its basket.

Error in the pricing

If an error is detected in the price of any product that the customer has ordered before it is shipped, even if you have received email confirmation of purchase, Scalpers reserves the right to proceed to the immediate rectification of the same. If the correct price is lower than the actual price, the difference will be refunded. If the actual price is higher, the order will be cancelled and the customer will be informed by email or telephone.

4. Payment method

Once you have selected all articles that you wish to buy, those will be added to your basket and the next step will be to process the order and make payment. You undertake to pay when placing your order. To that end, you must follow the steps of the purchase process, filling up or verifying the information requested in each step. Once all the information provided has been confirmed as being correct, payment of your order is made in real time via TPV Virtual/Paypal.

Please be informed that SCALPERS FASHION , S.L. with corporate campus at at Calle Isaac Newton nº 4, 6ª planta, Pabellón de Italia, 41092- Sevilla registered in the Commercial Registry of Sevilla (Tomo 3746, Libro Sociedades,Folio 20, Sección 1ª, Hoja 53577) and tax identification number B-91304501 will collect and make refunds in relation to all payments made through this online platform.

If you are a registered user, a record of all the orders placed by you and a purchase receipt corresponding to the purchase order is available in "My Account" area. If you require an order invoice and are not a registered user, please contact our customer services department via email: [contact page] or you can call us on [+34 955 440 707]. Our customer service opening hours are Monday to Friday, 9am-6pm.

In the event of any undue or fraudulent charge on the card used for the purchases, please notify SCALPERS as soon as possible via email or telephone so that we can take the appropriate action.

Scalpers uses the maximum security measures commercially available in the sector. Additionally, the payment process operates on a safe server usingthe SSL (Secure Socket Layer) protocol. With the SSL protocol, the safe server establishes a connection through which the information is transmitted encrypted using 128 bit algorithms, which ensures that it can only be understood by your computer and that of the Website, thus guaranteeing: (1) that you are sending your data to Scalpers' server centerand not to any other that might attempt to pose as this; (2) that your data is transmitted to Scalpers' server center encrypted, avoiding any possible reading or tampering by third parties.

Both the payment platforms used on the website and the company itself have adopted fraud prevention measures and controls. These controls consist of the analysis of the order characteristics and the way in which the payment method is used. Occasionally, Scalpers may require you to provide specific details or additional information as a means by which to guarantee that the transaction is not fraudulent. The company reserves the right to cancel or amend the order if it is understood to be fraudulent, or in the eventof failure to provide any additional information required to confirm that the order is genuine.

Scalpers does not control nor does it accept liability for any damages that could be caused by the application of the anti-fraud policies or measures that are approved by the different suppliers or issuers of means of payment. For more information regarding the payment methods used on our website, you can use the following links:

Paypal: https://www.paypal.com/es/webapps/mpp/ua/useragreement-full

Redsys: http://www.redsys.es/

Additionally, Scalpers declares that it does not have access to confidential data in relation to the payment method used. Only the Redsys "Sabadell" payment platform and PayPal have access to this data for the purpose of managing the payments and charges, which are inaccessible to other third parties.

5. Shipping costs

The shipping costs will depend on the total purchase amount and the delivery point. The shipping costsmay be paid by Scalpers where there is a promotion that specifies this advantage. These free shipping promotions are normally subject to a minimum purchase amount.

Standard delivery charges for each country apply:

USA and + zone (€40): USA, Algeria, Hong Kong, Israel, Morocco, Singapore, South America

South America (€45): All without Chile, Colombia and Mexico

Rest of World (ROW) (€55): Albania, Bulgaria, Croatia, Russia, Turkey, Ukraine.

Please bear in mind that any applicable customs costs, import charges or taxes shall be borne by the customer. Should you have any doubts regarding the costs of international shipping applicable to your order, please contact us at the form on the contact page orcall +34955440707.

6. Delivery of products

General

Scalpers undertakes to deliver products in perfect condition to the address you specify on the order form and which must in any case be found on the Spanish mainland or in the Balearic Islands. This can be different from your billing address.

In order to optimize the delivery, we ask that you please provide an address to which the order can be delivered during normal working hours.

Scalpers accepts no liability for any errors in delivery when the delivery address you provided on the order form does not correspond to reality or has parts missing.

Estimated delivery

For most countries, the established estimated period for delivery is from 5-15 working days from the time you place your order. This estimated period is merely a guide (estimation) and may vary for logistical reasons, particularly during sales and over Christmas and Black Friday or as a result of force majeure. In cases of delayed delivery, Scalpers will notify you once it becomes aware of said circumstance. You will not be entitled to any compensation for such delays.

Procedure

You will receive various notifications via email during the shipping process. If you have an account,  you can use “My orders” if you wish to find out the status of your order. You will receive the tracking number as soon as your order leaves our warehouse, making it easier to follow your parcel.

Once payment has been completed, you will receive a confirmation email containing the order details.If you do not receive this email, you should contact our customer services department at the form on the contact page

Finalization of delivery

Without prejudice to what is established in 2.2 regarding the formalization of purchases and the risk transfer, deliveries are considered to be completed from the moment the courier company makes the product available to you, indicated through the control system used by the courier.

Delivery delays

In the event of delivery delays attributable to Scalpers (other than for reasons such as the customization of products, the occurrenceof unforeseen circumstances or the delivery zone) you may cancel your order inaccordance with the procedure described in the "returns procedure"section.

In the event where the courier has tried to deliver your products within the agreed period but has been unsuccessful for reasons attributable to you will not be considered delayed delivery. Should 15 working days elapse after the order goes out for delivery without delivery being possible, the package will be returned to Scalpers' warehouse and you will bear the shipping and return costs of the merchandise, in addition to any possible associated handling fees. These costs will be deducted from the purchase price of the returned order which will be refunded.

I have not received my order

You can check your order status on your account. If you are not registered on https://en.eu.scalperscompany.com/check your email for a message from us regarding your order.

If after the estimated delivery time you still have not received your order, get in contact with our customer service department at the form on the contact page, with your name and surname, order number and order date. We will get back to you as soon as possible.

If the reason for which delivery could not take place is that the package has been lost, our courier will begin an investigation. In these cases, the response times of our courier stend to be between one and three weeks.

7. Promotional codes

If you have a Scalpers promotional code, you will be able to enter it before completing your order, on the “Order Summary” page. Enter the promotional code and click ‘Apply discount code’. If the discount code is valid, the discount will be applied in the order summary.

Scalpers’ promotions (discount codes) are not cumulative and thus limited to one per person and per online order. Promotional codes cannot be combined. In the case of returns or exchanges, the value of the coupon will not be returned. Discount coupons arenon-refundable and cannot be redeemed for cash.

Terms and conditions regarding the validity of the coupon are included with each coupon.

8.  Return policy

Products that cannot be returned

You shall not have the right to return the following products:

(i)      Customized items;

(ii)    Sealed goods which are not suitable for return due to health and/or hygiene reasons and were unsealed after delivery (e.g. underwear, masks, etc.).

Your right to return the purchased products (other than those afore mentioned), shall apply as long as these are returned in the same conditions in which you received them. Scalpers reserves the right not to accept any item that is not in perfect condition and not to make any reimbursement if the product has been used more than just inspecting it in such a way it could have been done in a physical store, for products that are not inthe same condition as when they were delivered or when they have been damaged, so we ask you to take care of the product(s) while in your possession.

Please return the products using or including all their original packaging, instructions, and other documents, if any, accompanying the products.

Size exchange

Please note that to exchange your item for a different size you must process a return and place anew order. “and state that the reason for returns is “Change size”, along with the correct size..

Return of items purchased with a promotion

If you wish to return aproduct purchased as part of a promotion when you buy one or more items, Scalpers will refund the cost of the product, deducting the relevant offer. If the promotion is a gift item, the customer should include the gift item together with the product for return.

Incorrect or faulty item return

Should you receive an incorrect or faulty item, please email us at the form on the contact page so that we can arrange your return and collection of the item for you free of charge. However, if you prefer to return the item to us, shipping costs will be at your expense.

Returns period

Online purchases can be returned within 30 calendar days of receipt of your order both in store and online.

9. Returns process

Should you need to make a return, please, access the following link: https://en.eu.scalperscompany.com/pages/returns. There you will be asked to complete the returns panel and once the request has been sent, you will receive an informative email explaining how to complete the process. Please, bear in mind that the return shipment cost shall be borne by the customer.

Refunds

Once your return arrives at our central warehouse, the Customer Service department will be in touch with you to confirm the return. Scalpers reserves the right to withhold the return of the price of the products until it has received the goods or until the consumer has presented proof of the return of the goods.

The processing time for returns is approximately 15 working days. This period may be longer at Christmas time or during the sales.

Refunds for returned items will be made using the same payment method used for the purchase.

1.   General

Unless otherwise indicated expressly in these T&C, Scalpers liability regarding any product acquired on our website shall be limited strictly to the price of purchase of said product. Moreover, and to the extentlegally allowed, and unless these T&C indicate otherwise, we shall not accept any liability for the following losses, regardless of their origin:

(i)    loss of income or sales;

(ii)   operating loss;

(iii)   loss of profits orcontracts;

(iv)   loss of forecast savings;

(v)    loss of data

(vi)   loss of business or management time.

Not withstanding thefore going, our liability shall not be waived nor limited in any case in which it were illegal or illicit to exclude, limit or attempt to exclude or limit our liability.

Scalpers declares that it has adopted the necessary measures that, within its possibilities and the state of technology, allow the correct functioning of the website as well as the absence of viruses and harmful components. However, Scalpers shall not be held responsible for the following situations which are listed as a means of example, but not limited to:

(i)    The continuity and availability of the contents;

(ii)  The absence of errors insuch content and the correction of any defects that may occur;

(iii)    The absence of viruses and/or other harmful components;

(iv) The damages caused byany person who violates the security systems of Scalpers;

(v)   The use that users may make of the contents included on the website;

(vi)The use by minors of the website or the sending of their personal data without the permission of their guardians, being the guardians responsible for the use they make of the Internet;

(vii)  The introduction of erroneous data by the user or a third party.

2.   Exclusion of liability due to force majeure

Compliance by Scalpers with all or part of its obligations will be suspended in the event of a fortuitous event or force majeure that prevents or delays compliance. For exemplification purposes (but not limited to) the following circumstances shall be understood as fortuitous or force majeure event: wars, pandemics, riots, insurrections, social disturbances, strikes of any nature and supply problems not attributable to Scalpers.

If a fortuitous or force majeure event occurs, Scalpers shall inform the customer of said circumstance within seven days of its occurrence. In the event that such suspension is prolonged beyond a period of fifteen days, the customer will then have the possibility to cancel the order in progress and to obtain its reimbursement under the conditions provided in these T&C or those others that the applicable regulations could, where appropriate, establish.

 

3.  Website suspension

Scalpers may at any time temporarily suspend, without prior notice, the access to the website for maintenance, repair, updating or improvement operations. Consequently, Scalpers shall not be held liable underany circumstances for any damages that may arise from the lack of availability or accessibility to the website or from the interruption in the operation of the website.

Scalpoers is the exclusive owner of the rights to this website and its social networks, therefore, all copyrights, registered trademarks and other intellectual and industrial property rights to the materials or contents that are part of https://en.eu.scalperscompany.com or any of its sub-domains belong at all times to Scalpers or to a third party who had authorized Scalpers for the use of said content or material. Its reproduction, distribution, public communication, transformation, or any other activity carried out with the contents is prohibited, even if the sources are cited, unless prior express written consent is obtained from Scalpers.

For clarification purposes, please, bear in mind that under no circumstances shall access or navigation by users imply a waiver, transmission, license or total or partial assignment of such rights by Scalpers in his/her favor. Any use of such content not previously authorized by Scalpers shall be understood as a serious breach of intellectual or industrial property rights and shall give rise to the legally established responsibilities. SCALPERS reserves the right to bring suits, claims, and actions, including extra-judicial actions, for any and all causes of action arising from a breach of this clause.

Please bear in mind that https://en.eu.scalperscompany.com/ is a website that aims to make accessible Scalpers’ products to those territories of the world for which Scalpers’ has not designed a specific website, therefore, at the moment we are not able to provide a detailed list of the subjects’ rights to data protection for each and every country.

Not withstanding the foregoing, one of Scalpers’ highest priorities is to protect user data. Scalpers is committed to complying with any applicable data protection regulation and to guarantee the user’s rights. For this reason should you have any doubts regarding your data protection rights in connection with the processing of your data by Scalpers, please address your enquiries to the following email: dataprotection@scalpers.com.es

Any links contained in Scalpers’ Website to other websites and/or third-party materials, are provided for information purposes only, and Scalpers has no control whatsoever over the content of those websites or materials. Accordingly, Scalpers shall not accept any liability for any damage or harm deriving from their use.

In the event that any applicable regulations require that some information or notifications that Scalpers sends to you are in written form, the user/customer agrees that most of the communication with us shall take place through electronic means. This means that you agree to use this electronic means of communication and accept that all contracts, notifications, information, and other communication that we send you electronically complies with the legal requirements of providing it in writing.

The lack of requirement by Scalpers for strict compliance on your part with any of the obligations assumed by you by virtue of these T&C or any relevant contract between you and Scalpers or a lack of exercising on our part of the rights or actions that correspond to Scalpers by virtue of these T&C or any relevant contract between you and Scalpers shall not constitute the waiving or limitation of said rights or actions, nor exonerate you from fulfilling said obligations.

The waiving on our part of a specific right or action shall not take effect unless expressly stipulated in writing that it is a waiving of rights and is formalized and notified. Moreover, any waiving on Scalpers part shall not constitute the waiving of other rights or actions derived from these T&C or any relevant contract between you and Scalpers.

Access here to download, fill in and then send the file to the form on the contact page

Should any of these T&C clauses or any provision of a relevant contract between you and Scalpers be declared null and void by firm resolution from the corresponding authority, the remaining T&C clauses shall remain in effect without being affected by said declaration of annulment.

In accordance with data protection regulations, you may
exercise the processing of your personal data as well as renounce your consent
to the processing thereof, the request must be completed and sent the PDF
selected below, to the following email: hola@scalperscompany.com

-Exercise of the right to restriction of processing: https://cdn.shopify.com/s/files/1/0091/9565/1168/files/EXERCISE_OF_THE_RIGHT_TO_RESTRICTION_OF_PROCESSING.pdf?v=1636109325
-Exercise of the right to data portability: https://cdn.shopify.com/s/files/1/0091/9565/1168/files/EXERCISING_THE_RIGHT_TO_DATA_PORTABILITY.pdf?v=1636109325
-Exercise of the right of access: https://cdn.shopify.com/s/files/1/0091/9565/1168/files/EXERCISE_OF_THE_RIGHT_OF_ACCESS.pdf?v=1636109325
-Exercise of the right to object to automated decisions: https://cdn.shopify.com/s/files/1/0091/9565/1168/files/EXERCISE_OF_THE_RIGHT_TO_AUTOMATED_DECISIONS.pdf?v=1636109325
-Exercise of the right of cancellation: https://cdn.shopify.com/s/files/1/0091/9565/1168/files/EXERCISE_OF_THE_RIGHT_OF_CANCELLATION.pdf?v=1636109324
-Exercise of the right of objection: https://cdn.shopify.com/s/files/1/0091/9565/1168/files/EXERCISE_OF_THE_RIGHT_TO_OPPOSITION.pdf?v=1636109325

-Exercise of the right of rectification: https://cdn.shopify.com/s/files/1/0091/9565/1168/files/EXERCISE_OF_THE_RIGHT_OF_RECTIFICATION.pdf?v=1636109325

These T&C and any binding document referenced there in replace any previous pact, agreement or promise made between the Parties verbally or in writing.

As explained above, the use of this page, contracting of these services made available to users through such and any sales transactions carried out in our virtual shop all imply your full, unreserved acceptance of all the clauses and stipulations contained in these Terms and Conditions of Use and Sales Terms.

1.     Good faith talks

Aware of the high costof a legal dispute, not only in economical but also in time and energy, bothyou and Scalpers agree to thefollowing procedure for dispute resolution: In the event of any controversy,claim, action or dispute arising out of or relating to any transaction conducted on this Website, or the breach, application, interpretation or validity of this Agreement, or any part thereof (the "Dispute") theparty asserting the dispute shall first attempt to resolve it in good faith by giving written notice to the other party, by registered mail, describing thefacts and circumstances (including any relevant documentation) of the dispute,and allowing the receiving party 30 days from the date of e-mailing to respond to the dispute. The notice shall be sent to the form on the contact page

In the event of any other differences between a customer and Scalpers not qualifying as a dispute, we still encourage you to contact our Customer Service at: [form on the contact page]. If you prefer, you can also call us on [+34 955440707]. Customer service is available Monday-Friday from 9AM-6PM CET.

Unless you indicate otherwise in your notice, Scalpers will respond to the e-mail you used for addressing us.

2.     Submission to jurisdiction

As long as it is admissible by the applicable laws, in addition to these Terms and Conditions of Use and Sales Terms, the online sales process andany dispute arising out of or in connection with the use of the Website or such contracts shall be governed by the Spanish legislation in force at any giventime.

To the same extent, as long as it is admissible by the applicable laws, any dispute arising out of or in connection with the use of the website or such contracts shall be subject to the non-exclusive jurisdiction of the Spanish courts.

Shall any mandatory applicable laws preempt or limit the enforceability of a provision of these T&C (e.g. statutory consumers rights as recognized in any applicable legislation), then the provision shall be read to be preempted only to the extent, and for the time required by such applicable mandatory law.

If such mandatory applicable law is subsequently repealed, rescinded, amended or otherwise changed so that the provision of these T&C that had been preempted is no longer preempted, then such provision shall return to full force and effect, and shall thereafter be binding on the parties here to, without the requirement of further action on the part of Scalpers.

This document sets out the conditions governing the use of this website https://en.eu.scalperscompany.com/ .

The purpose of the Scalpers entity isthe retail sale of fashion products, textiles, clothing and accessories. Pleaseread carefully this Legal Notice as well as the Terms and Conditions of Contract, the Privacy Policy and the Cookie Policy.

This websitebelongs to SCALPERS FASHION S.L. (hereinafter,SCALPERS), the parent company of the SCALPERS FASHION Group (here in after, the Group), registered in the Commercial Registry of the province of Seville, Volume 3746, Companies Book, Page 20,Section 1, Sheet 53577, with its registered office in PCT Cartuja, Italian Pavilion. Isaac Newton Street, no. 4. Sixth floor in Seville, Spain (47092) andwith NIF number B-91304501.

This Legal Notice regulates the access and use of the website that Scalpers makes available to Internet users. Therefore, access to the same implies the acquisition of user status and with it, the acceptance of the conditions of use of the website. In the event of disagreement with the conditions, you must refrain from using the website.

The user is informed, and accepts, that access to this website does notin any way constitute the beginning of a business relationship with Scalpers.

The visit to the website by the user must be made in a responsible manner and in compliance with current legislation, good faith, this Legal Notice and respecting the intellectual and industrial property rights owned by the Group.

The use of any of the contents of the website for purposes that are or could be illicit is totally prohibited, as well as the performance of any action that causes or could cause damage or alterations of any kind not consented to by the company, to the website or its contents.

The Group reserves the right to carry out without previous notice the modifications that it considers opportune in its website, being able to change, tos uppress or to add so much the contents and services that are lent through the same one as the form in which these appear presented/displayed or located in its servers.

The website is a work of authorship protected by intellectual property laws. The site as a whole, as well as the products sold on it, and each of its intellectual property elements (such as texts, software, databases, animations, photographs, illustrations, sounds, graphics, diagrams, logos, trademarks, designs and models) are the exclusive property of Scalpers. Therefore, the company worldwide is the only one authorized to use such intellectual property rights.

The partial or total use of the site, mainly through downloading, reproduction, representation or dissemination for purposes other than personal and private, whether commercial or non-commercial, is strictly prohibited. Violation of these provisions exposes you to the penalties provided by law.

By using the "Sharing" feature offered on the Site to publicize a Scalpers branded product, event or communication you acknowledge and agree that the content made available for sharing may only be used for purely personal use, which disallows commercial use on websites or pages and/or any other digital media for commercial purposes.

The creation of hyperlinks to the Site may only be done with the prior written authorization of Scalpers, which reserves the right to revoke such authorization at any time.

 Scalpers cannot control all sites hyperlinked tothe Site, and Scalpers disclaims any responsibility (including editorial responsibility) for access to such sites and their content.

 Scalpers is free to modify, at any time and without notice, the content of the Site.

The Group makes every effort to provide the information contained onthe website in a truthful and error-free manner. In the event that at any time an error of this type occurs, beyond Scalpers' control, it will be corrected immediately.

If there is a typographical error in any of the prices shown and a customer has made a purchase decision based on that error, Scalpers will inform the customer of the existence of the error and the correct price, and will also inform the customer of the right to withdraw from the purchase at no cost.

Scalpers informs you that these General Conditions of Use may be modified at any time. These modifications are published online and are deemed to have been accepted without reservation when you access the site following their publication. Scalpers recommends that you consult this page regularly.

If one of the clauses of these General Conditions of Use is invalidated by the effect of a change in legislation or regulations or by a court decision, this will in no way affect the validity or compliance of the other clauses.

The use of our website and contracts for the purchase of products through this website shall be governed by Spanish law.

Any dispute arising out of or in connection with the use of the website or such contracts shall be subject to the non-exclusive jurisdiction of the courts of the Spain.

If you are contracting as a consumer, nothing in this clause will affect your rights as a consumer under current law.

Processing controller:

●       SCALPERS FASHION S.L. (from now on, Scalpers)

Processing purpose:

●       Informative web page.

●       Execution of the sales contract.

●       Manage registration and access to the private area of Scalpers.

●       Sending of promotions.

●       Management of queries, requests and/or applications through the Customer Service channels.

●       Management of employees selection processes.

Legitimacy of processing

●       Express consent of the interested party.

●       Execution of a contract or application of pre-contractual measures.

●       Legitimate interest in data processing.

●       Fulfillment of legal obligations.

Data retention

●       The data will be kept for the time strictly necessary to fulfill the purposes collected; provided that the data subject does not revoke his/her consent, as well as for the fulfillment of legal obligations.

Target group

●       Personal data collected through the website will not be transferred to third parties. Without prejudice to those third parties that provide services to SCALPERS FASHION S.L., its subsidiaries or franchises. with the aim of managing the sale and purchase of Scalpers products, the contractual relationship and / or pre-contractual with the data subjects or to process requests made by them.

Rights of the data subjects

●       Access, rectify and delete data, as well as other rights, as explained in the additional information.

Additional Information

●       Additional and detailed information on Data Protection can be found in the attached clauses below.

ADDITIONAL INFORMATION ON DATA PROTECTION

Scalpers Fashion S.L., committed to transparency and legality in the processing of personal data of its customers and / or users, informs you thatit processes your personal data in compliance with the provisions of Regulation(EU) 2016/679 of the European Parliament and Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data (hereinafter "RGPD").

SCALPERS FASHION S.L., its subsidiaries and franchisees, market their products in Europe under the Scalpers trademark. Therefore, the personal data you have provided through any of the domains ofthe Scalpers website, its social networks or through any other communication with you will be subject to the Register of Processing Activities of SCALPERS responsibility:

SCALPERS FASHION S.L., with postal address at: PCT Cartuja. Italian Pavilion. C/ Isaac Newton 4, 6thfloor. 41092, Seville, Spain.

Websites:

●      Main website: https://scalperscompany.com/

●      Subdomains:

○       §  https://en.gb.scalperscompany.com/

○       §  https://en.eu.scalperscompany.com

○       §  https://de.scalperscompany.com/

○       §  https://en.ww.scalperscompany.com/

○       §  https://pt.scalperscompany.com/

○       §  https://fr.scalperscompany.com/

○       §  https://cl.scalperscompany.com/

○       §  https://co.scalperscompany.com/

Otros dominios:

○       https://scalperscompany.mx

●      Profiles in social networks:

○      Pinterest

○       LinkedIn

○       Snapchat

○       Facebook

○       Instagram

SCALPERS FASHION S.L. has the following profiles in the main social networks on the Internet (Pinterest, LinkedIn, Snapchat, Facebook andInstagram).

SCALPERS FASHION S.L. acknowledges that it is responsible for processing the data of its users, followers, or persons who make comments through them. Likewise, SCALPERS FASHION S.L. is exonerated from any type of responsibility derived from comments made by users and followers on its social networks.

SCALPERS FASHION S.L. You can use the profiles described above to inform your users of topics you consider of interest.

What personal data do we collect?

The personal data that the user may provide:

-         Identification details: Name and surname, date of birth

-        Contact details: E-mail address, postal address, telephone number.

-        Economic and transactional information: Payment or card details, information about your purchases, orders and/or returns.

-        Connection and navigation data: Language, country from which you interact with us, etc.

-        Academic and employment data.

-        Images.

-        Information about your tastes and preferences.

-        Any other information or data you decide to share with us.

The completion of certain data is mandatory in order to conclude the sales contract with us. Not providing the requested personal data or not accepting this data protection policy means that it is impossible to purchase our products.

Depending on the purposes we will need to process some data or others, which in general will be, according to the case,the following:

-        The website is fully informative about the products offered by SCALPERS FASHIONS.L.

-         The collection and automated processing of data through the website will be carried out to collect all the data necessary to contract with us, and according to the circumstances, to enjoy services and/or promotions exclusively for members of the Partners in Crime loyalty program orthe Invite a Friend program.

-         Manage eventual selection processes through the "Work with us" section.

-         For commercial and marketing purposes, in order to manage subscriptions, send personalized information, show you advertising of your interest through the Internet and, in general, offer recommendations based on your interaction with us.

-         For analytical and statistical purposes on the navigation, accessibility and user experience of the website.

We inform you that the personal data obtained as a result of the formalization of the contract of sale of Scalpers products, as well as any others entered by you to access the services and / or exclusive promotions of Scalpers will be part of a Register of Activities and Processing Operations (RAT), which will be updated periodically in accordance with the provisions of applicable regulations and that all relevant safety measures have been taken inthis regard.

The user is informed of the possibility of withdrawing consent in the event that it has been granted for aspecific purpose, without this affecting the legality of processing based on consent prior to its withdrawal.

The processing of your data can be based on the following legal bases:

-         Express consent by users when contacting us through electronic means by any of the channels provided for that purpose.

We may contact you by e-mail, phone calls, SMS or other equivalent electronic communication means regarding products, updates, incidents or information communications related to the functionalities of our website.

-        Necessary for the execution of the sales contract with us.

The personal data you provide will be processed with the purpose of identifying you as a user on our website and manage the development, implementation and execution of the contract of sale of the products you have purchased. The data will be kept for the duration of our business relationship,and once it has been concluded, it will be kept blocked for a period of 4 year sin order to deal with any possible complaints. The legal basis for the processing of these data is the fulfilment of the contractual obligations that you assume when you acquire our products.

-         Express consent in relation to the sending of communications when subscribing to any of our loyalty programs.

So that we can inform you about the advantages of belonging to our Clubs such as: accumulate points for purchases made, enjoy free arrangements in seasonal garments, be informed of events (ownand third party) as well as scoops, promotions, greetings and details customizedto your tastes. The non-acceptance of this purpose entails not enjoying these advantages. The personal data provided will be kept as long as you do not askus to cancel your membership, since until that moment we will understand that you are still interested in belonging to the club.

-        Express consent for the sending of commercial communications about products and news and for the generation of user profiles.

Your personal data may also be processed for the purpose of generating user profiles, (for which we will use segmentation procedures according to gender, interests or purchasing behavior) and to send you, by electronic, postal and telephone means (including alerts by SMS, or other similar means of messaging) personalized commercial information that may be of interest to you about the products or services related to those offered by SCALPERS FASHION S.L. or any of its subsidiaries or franchises, provided that you have given your consent by checking the box for subscription to our newsletters. The legal basis for the processing of data for this purposeis the consent you give us by checking the corresponding subscription box, so you must check the authorization box if you want us to process your data for this purpose.

-        Necessary for the application of pre-contractual measures in the case of possible selection processes opened by SCALPERS FASHION S.L. or any of its subsidiaries or franchises.

-        Compliance with legal obligations for fraud prevention, communication with Public Authorities and third party claims.

The processing of the data with the described purposes will be maintained during the time necessary to comply with the purpose of its collection, as well as for the fulfillment of the legal obligations that derive from the processing of the data. Without prejudice to the fact that the conservation is necessary for the formulation, exercise or defence of potential claims and/or whenever permitted by the applicable legislation.

SCALPERS FASHION S.L. undertakes to cease the processing of personal data once the conservation period has expired, as well as to block them in our databases.

You can object to the processing of your data for commercial purposes by sending an e-mail to: dataprotection@scalperscompany.com. You can also request to UNSUBSCRIBE from commercial communications through a link that appears in every newsletter you receive. Once you have requested the cancellation of your data, they will be blocked for a period of 3 years, available only to Public Administrations, Courts and Tribunals to deal with possible claims, after which the data will be deleted.

In general, SCALPERS FASHION S.L. will not transfer personal data to third parties, except in those situations where the data may be transferred to other subsidiaries or franchises of the SCALPERS FASHION group, or other collaborators that provide services to the group, with the purpose of managing the provision of services, the contractual and/or pre-contractual relationship with the interested parties or processing requests made by them. For information purposes but not limited to, the following recipients are indicated:

-         ShopiFy. CRM store management that has its servers in Canada. For more information please consult the following policy: https://www.shopify.com/legal/privacy.

-        ODOO. Integrated ERP software, for company management. For more information. https://www.odoo.com/es_ES/privacy

-         GooglePay: Payment Platform. If you need more information you can see it through the following link: https://policies.google.com/privacy

-         AmazonPay: Payment Platform. If you need more information you can see it through the following link: https://pay.amazon.es/help/201212490

-         Klaviyo: Email marketing to carry out campaigns. If you need more information you can do it through the following link: https://www.klaviyo.com/legal

-         Multibank: Company to make payments in Portugal. If you need more information you can see it through the following link: https://www.multibanco.pt/privacidade/

SCALPERS FASHION S.L., as well as its subsidiaries and franchises, endeavors to guarantee the security of personal data when it is sent outside the company and ensures that third party service providers respect confidentiality and have adequate measures in place to protect personal data. These third parties are required to ensure that the information is handled in accordance with European data privacy regulations. In some cases, the law may require that personal data be disclosed to public bodies or other parties, but only what is strictly necessary for the fulfillment of such legal obligations will be disclosed.

In general, data is stored within the European Union (Madrid) in ERP.

You may direct your communications and exercise your rights by sending a written communication to the following e-mail address: dataprotection@scalperscompany.com

By virtue of what is established in the regulations on data protection you can request:

-         Right of access: you can ask for information about the personal data we have about you.

-         Right of rectification: you can communicate any change in your personal data.

-         Right to delete and forget: you can request the deletion of your personal data after they have been blocked.

-         Right of limitation to the processing: it supposes the restriction of the processing of the personal data.

-         Right to oppose: you can withdraw your consent to the processing of your data by opposing their further processing.

-         Right to portability: in some cases, you can request a copy of the personal data in a structured, commonly used, machine-readable format for transmission to another manager.

-         Right not to be subject to individualized decisions: you can request that decisions not be made based solely on automated processing, including profiling, which produces legal effects or significantly affects the data subject.

In some cases, the request may be refused if you ask for the deletion of data necessary to comply with legal obligations. Also, if you have any complaints about the processing of your data you can file a claim with the data protection authority.

The user is solely responsible for the veracity and correctness of the data communicated to the company, exonerating SCALPERS FASHION S.L. from any responsibility in this regard. Users guarantee and are responsible, in any case, for the accuracy, validity and authenticity of the personal data provided, and undertake to keep them duly updated. The user agrees to provide complete and correct information. Neither SCALPERS FASHION S.L. nor any of its affiliates and/or franchises are responsible for the veracity of information that is not of their own making and for which another source is indicated, and therefore neither does it assume any responsibility for hypothetical damages that could a rise from the use of said information.

Both SCALPERS FASHION S.L. and its subsidiaries and franchises have adopted the legally required levels of security for the protection of personal data, and seek to install those additional technical means or measures available to them to prevent the loss, misuse, alteration, unauthorized access and theft of personal data provided to SCALPERS FASHION S.L.

SCALPERS FASHION S.L.'s websites and RRSS use cookies, in order to optimize and personalize your navigation. Cookies are physical files of information that are hosted in the user's own terminal. The information collected through cookies is used to facilitate the user's navigation through the portal and to optimize the browsing experience. The data collected through cookies may be shared with the creators of the same, but in no case will the information obtained by them be associated with personal data or data that can identify the user. However, ifthe user does not wish to have cookies installed on his/her hard drive, he or she has the possibility of configuring the browser in such a way as to prevent the installation of these files. For more information, please refer to our Cookie Policy.

Security breaches can be caused by workers, third parties or computer errors. Therefore, we are legally obliged to notify the data subjects if their personal data has been seriously affected within a maximum period of 72 hours. In addition, users will be notified as soon as the security breach is resolved.